PRIVACY POLICY
Your trust is important to us so we have updated our Privacy Policy in accordance with current regulations. This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we never share your details.
This Privacy Policy is applicable to all visitors to the website and should be read in conjunction with our Terms and Conditions. By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.
what is personal information?
Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at www.helen-oconnor.co.uk we collect the following personal information about you:
Name
Billing and Delivery Address
Email Address*
*We collect your email address when you opt in to join our newsletter.
In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.
Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
MAILING LIST
As part of the registration process for our monthly e-newsletter, your email address information. We use your email for a couple of reasons:
to tell you about things you’ve asked us to tell you about;
to contact you if we need to obtain or provide additional information
to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at eccentricastudio@yahoo.com
HOW DO WE USE YOUR PERSONAL INFORMATION?
We want you to have a great shopping experience at www.helen-oconnor.co.uk so we use your personal information to make it easy for you to browse and place an order.
We may use your information in the ways below:
To process your order, we need to take payment details and know where to deliver your jewellery.
Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.
Information regarding your visit to www.helen-oconnor.co.uk including what you have browsed or bought is used to improve your experience on our website.
We may also contact you via the following channels:
EMAIL: We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by Eccentrica Studio to let you know your order has been dispatched.
We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.
By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with Eccentrica Studiolife newsletter, updates and special offers. If you would like to hear more from us, simply subscribe to our mailing list.
If you are a winner of a competition, we will use your email address to notify you that you have won a prize.
SOCIAL MEDIA:
If you contact us via social media, we will respond on the same channel or move to email if we feel this is more appropriate.
WHAT ARE YOUR RIGHTS?
You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email to eccentricastudio@yahoo.co.uk and we will come back to you within 30 days.
If you wish to raise a query with the United Kingdom Information Commissioner, you may do so at www.ico.org.uk
With kindest regards
Helen x